Service

A. Service hotline


Tel.:+86-755-3305 9975


Fax:+86-755-3305 9975


Email: info@hosun.com.hk


B. Service commitment


1. Ensure to provide users with good pre-sales and after-sales services, introduce product performance and use requirements before ordering, and provide relevant information.


2. Technical training shall be carried out according to user needs, quality tracking and user visits shall be carried out for key users, and product performance shall be improved according to user needs in a timely manner to continuously improve product quality.


3. After receiving the notice that the user requires to solve the problems in the use of the product, the company will make a preliminary response within 1 hour, and the major problems will arrive at the site within 24 hours.


4. The equipment and products supporting key projects shall be delivered according to the contract requirements. For those requiring technical services, professional technical service personnel will be sent to participate in unpacking acceptance and guide installation and commissioning until the equipment operates normally.


C. Instructions for returning the maintenance machine to the factory for maintenance


Except as stipulated in the contract, in the following cases, the customer shall bear the round-trip transportation costs:


1. Not covered by the warranty.


2. It is not our product itself that needs to be returned to the factory for repackaging.


3. It is beyond the scope of warranty, but can be repaired free of charge after application.


4. It is within the scope of warranty, but it is directly returned to the factory by express delivery without consultation with our company.